The Alternative to Insights Discovery®: What Actually Improves Team Communication
How to Improve Team Communication Without Profiles…and Why Insights Discovery doesn’t change behaviour
There’s been a growing debate recently on LinkedIn about personality profiling tools like Insights Discovery.
In particular, conversations led by William McKee have challenged the validity of these tools — questioning whether they truly measure what they claim to measure.
It’s an important conversation.
Because if a tool lacks validity, then the conclusions drawn from it become questionable.
But there’s a deeper issue that often gets missed.
Even if a profiling tool did have perfect validity…👉 it still wouldn’t improve team communication.
So how do you improve team communication without profiles, if profiling (even with great validity) doesn’t create change?
The Real Problem Isn’t Accuracy — It’s Impact
Most teams don’t struggle because they lack insight.
They struggle because they don’t have the right conversations.
You can give a team:
- A detailed profile
- A colour preference
- A behavioural report
…and still see:
- Miscommunication
- Friction
- Avoided conversations
Why?
Because insight alone doesn’t change behaviour. Let’s be brutally honest here. Evidence exists that tells us a lot of stuff is ‘bad for us’ and yet we still indulge in what is bad for us. So evidence is not necessarily the ‘X factor for change’.
The Illusion of Change
Profiling tools create a moment of awareness. People read their profile and think: “Yes, that’s me.”
And for a short time, it feels useful. But then something happens.
The team goes back to work. And nothing really changes.
Because:
👉 Communication isn’t improved by understanding differences
👉 It’s improved by talking about them
There has to be something else that can improve team communication without profiles.
Where the Validity Argument Falls Short
The current debate focuses on whether tools like Insights Discovery are valid or not.
That matters — to a point.
But even if we assume:
✔ The tool is statistically valid
✔ The data is accurate
✔ The model is sound
You still face the same outcome:
❌ No meaningful shift in day-to-day communication
Because: Knowing is not the same as doing
What Actually Changes Team Communication
Real change happens when teams:
- Speak openly about how they work
- Give and receive feedback
- Challenge assumptions
- Understand how they are perceived by others
In other words:
👉 Change happens through conversation, not categorisation. The way to improve team communication without profiles is through conversation.
A More Practical Approach
This is where many traditional tools fall short.
They rely on:
- Reports
- Labels
- Interpretation
But they don’t create the environment needed for change.
A more effective approach is much simpler:
👉 Give teams a structured way to talk to each other
The Power of Structured Feedback
When teams engage in structured conversations:
- Awareness becomes shared
- Assumptions are challenged
- Feedback becomes normalised
And importantly:
👉 People see how others actually experience them
That’s where the shift happens.
A Practical Alternative to Profiling Tools
Instead of relying on profiles, some teams are now using simple, structured tools designed to trigger real conversations.
For example, using a facilitated card-based approach:
- Team members exchange feedback
- Communication styles are explored in real time
- Conversations happen naturally, not theoretically
There’s no report to interpret.
No accreditation required.
Just a clear, structured way to get people talking.
What Happens When Teams Use This Approach
The difference is immediate.
Instead of:
- Reading about behaviour
Teams are:
- Experiencing it
- Discussing it
- Adjusting in real time
The result?
- Conversations open up faster
- People understand each other better
- Communication improves almost immediately
From Insight to Action
The debate about profiling tools is useful.
It challenges assumptions and encourages better thinking.
But it also risks focusing on the wrong question.
Instead of asking: “Is this tool valid?”
A better question is: “Does this tool actually change how people communicate?”
Because in the end: 👉 That’s what matters
Final Thought
Teams don’t need more insight.
They need better conversations.
And the fastest way to improve team communication without profiles isn’t to analyse behaviour… 👉 It’s to talk about it.
If you’re looking for a practical way to improve team communication without profiles, complex reports or accreditation — explore a simple, conversation-led approach:


